How do I contact HiLine?
Call the Hiline Tech Support Desk
877-521-2136 (out of area users) or e-mail
any time to: help@hiline.net.
What
if I have billing questions?
For new account or billing questions,
call 877-521-2136 between 9 a.m. and 6 p.m.
weekdays, or e-mail any time: sales@hiline.net
or billing@hiline.net.
Does
HiLine cover my area? What is the dial-up
number?
For a listing of Access Numbers, click here.
Useful Information
What's a "Virus"?
Computer viruses are called viruses because
they share some of the traits of biological
viruses. A computer virus passes from computer
to computer like a biological virus passes
from person to person.
At a deeper level there are
similarities as well. A biological virus
is not a living thing. A virus is a fragment
of DNA inside a protective jacket. Unlike
a cell, a virus has no way to do anything
or to reproduce by itself -- it is not alive.
Instead, a biological virus must inject
its DNA into a cell. The viral DNA then
uses the cell's existing machinery to reproduce
itself. In some cases, the cell fills with
new viral particles until it bursts, releasing
the virus. In other cases the new virus
particles bud off the cell one at a time
and the cell remains alive.
A computer
virus shares some of these traits. A computer
virus must piggyback on top of some other
program or document in order to get executed.
Once it is running, it is then able to infect
other programs or documents. Obviously the
analogy between computer and biological
viruses stretches things a bit, but there
are enough similarities that the name sticks.
Virus
Protection Sites
McAfee Online
Get the latest virus news from McAfee. Download
the latest fixes, shop in the McAfee store
and keep your PC healthy by visiting the
McAfee Clinic. http://www.mcafee.com/
SARC Advice
The Symantec AntiVirus Research Center (SARC)
offers sound advice on protecting your Web
site from viruses, as well as virus updates
and a virus information database. .http://www.symantec.com/avcenter/index.html
What
is SPAM?
Spam is defined as the mass distribution
of many copies of the same message, in an
attempt to force the message on people who
would not otherwise choose to receive it.
Most SPAM is commercial advertising, often
for dubious products and get-rich-quick
schemes.
There are two kinds of
SPAM: newsgroup SPAM and e-mail SPAM.
Usenet SPAM is
a single message sent to 20 or more Usenet
newsgroups. The content of this SPAM usually
consists of false commercial messages (for
example, advertising a company, product
or service that does not exist or is misrepresented),
or posting get-rich-quick schemes.
E-mail SPAM
targets individual users with direct mail
messages and includes "mail bombing"
(mass mailing intended to overload the addressee's
mailbox), and harassing e-mail (if it would
be considered threatening, abusing or harassing
in person, then it would also be considered
as such electronically). At its mildest,
SPAM is junk mail; at its worst, it is harassment.
What HiLine Communications
does to reduce SPAM:
WhiteHorse Communications takes several
precautions to guard against SPAM including
several anti-spam subscription services
and local filtering of mail, based on common
subject lines. However, there is no way
to completely eliminate all SPAM.
Some of these precautions may block wanted
or expected e-mail, because it originates
from a source deemed to be unsecured. If
you feel you are not receiving e-mail due
to WHC's precautionary measures, please
contact our office or e-mail "help@hiline.net."
What you can do about
SPAM?
HiLine Communications is aware that many
subscribers are receiving e-mail SPAM. There
are a variety of options that you can take
to protect yourself against junk e-mail:
1) Do not reply to SPAM. This simply confirms
to the spammer that your e-mail address
is a valid one.
2) If you receive e-mail SPAM, originating
at any of our addresses to help@whc.net.
If the e-mail SPAM originates from another
Internet Service Provider, you should make
your complaint to the Internet Abuse department
where the message originated from. You may
also want to investigate e-mail software
with filtering capabilities that will allow
you to separate unwanted junk mail from
your legitimate correspondence.